Widerrufsrecht

Return & Refund Policy

Last Updated: June 2026

At BNcommerce, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

14-Day Return Policy

In accordance with German consumer protection laws, customers have the right to return eligible items within 14 days of receiving their order.

To start a return, please contact us at:

Email: bncommercestore@outlook.com

Please include:

* Your order number
* The reason for the return
* Photos if the item is damaged or incorrect

Return Conditions

Returned items must:

* Be unused and in their original condition.
* Include all original packaging and accessories.
* Be returned within 14 days after notifying us.

Non-Returnable Items

The following items cannot be returned:

* Personalized or custom-made products.
* Digital products or downloadable content.
* Gift cards.
* Hygiene or personal care products that have been opened.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery. We will work quickly to resolve the issue with a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 14 days.

Shipping charges are non-refundable unless the return is due to our error or the item is defective.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: bncommercestore@outlook.com